Horse being walked by trainer
Horse being walked by trainer
Got A Question?

We’ve got you covered.

FAQs

Tickets & Booking

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When do online tickets close? 
Do you save money if you book in advance?
Can I purchase extra tickets on the day?
When will I receive my tickets?
Do I need to print my tickets?
Can I transfer / refund my tickets or packages?
Can I transfer between Enclosures?
What enclosure should I choose?
How do I redeem a Gift Voucher?
How do I use/sign up for Rewards for Racing? 
Can Children come racing?
What discounts and concessions do you offer?

Times

What time do gates open?
What time is the last race and when will the racecourse close?

Travel & Entry

Do I need to do a lateral flow test or prove my vaccination status?
Do I need to wear a facemask?
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What do I need to wear?
How do I get to the racecourse?
Can I arrive by coach?
Is parking available?
Visiting Safely

Food & Drink

What bars and food concessions will be open?
Can I bring a picnic?
Can I bring alcohol into the racecourse? 
Are barbecues allowed?

Accessibility

How accessible is your racecourse?
What do you offer carers?
Do you offer wheelchair viewing?
Do you have baby changing facilities?

Betting & Payments

Where can I place a bet on course?
Do bookmakers accept cash?
Do you have cash machines?
What payment method do you accept? 
Where can I buy a race card?

Experience

Is there seating available?
Can I bring a chair?
How do I download and use the ARC APP?
Can I smoke and where?
Where is best to stay overnight?
Does the weather affect the racing?

Dogs

Can I bring a dog? 

Photography

Can I take photographs?

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